A NOTE TO OUR GUESTS FROM OUR CEO BRIAN HANNASCH
To our Circle K family,
Our heart is broken over the brutal deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and the many others who have lost their lives. The black community has been suffering at the hands of injustice for too long, and we cannot be silent. Like many of you, as we witness scenes of the systemic racism that continues to haunt us, our global family is in pain. To those feeling agonized and angry, we hear you and stand by you.
Our customers and team members in our stores reflect the diversity of our communities, and we are dedicated to being part of a better and more inclusive future. We also clearly recognize that we have real work to do to achieve this goal. We firmly believe that progress can only be achieved with open minds and ears: we are listening, learning, and asking questions that may be long overdue. As we search for the right answers, we pledge to take action for meaningful change. We take this challenge seriously and humbly.
President and Chief Executive Officer
Updated as of 06-08-2020
As the coronavirus pandemic continues to evolve, I want to update you on the important steps we are taking at Circle K to protect our customers and employees. More than ever, we are committed to being part of the solution for the communities where we work and live. Our key priority remains the health and safety of our employees and customers.
In many areas where we operate, our stores are now designated as part of the critical emergency infrastructure, and we are staying open and true to our mission of making our customer’s lives a little easier every day – even difficult days.
Our store employees are on the front-line of this crisis, and we have put together additional financial and healthcare measures to support them. We have also done much work to increase even further the safety at our locations including:
· Stringent cleaning measures several times daily anywhere hands may go from surfaces, screens, pumps, restrooms and more.
· Increasing safety, hygiene, and packaging around food and beverages
· Installing clear barriers at cash registers to protect customers and employees from coughs, sneezes or other possible exposure
· Marking stores for social distancing at the checkout line
We are also providing answers to frequently asked questions about our how our stores are operating during these unprecedented times and what our customers can expect in terms of store closing and sanitizing procedures if an employee is diagnosed with COVID-19. You can find those on our websites and in social media. We will continue to create impactful solutions that help our customers safely get the products they need.
Finally, we are doing our part to say thank you to those working day and night to combat the virus. Along with offering free coffee, tea, and polar pop to our frontline store employees, we are also giving it free to first responders and health care workers*.
You can rely on Circle K to help get through this together!
*Offer may vary in different markets
updated as of 03-26-2020
At Couche-Tard, our mission is to make our customers lives a little easier every day. We know you are relying on us more than ever for a clean and friendly experience when you visit our stores.
I want you to know that your health and safety is our key priority. We are carefully watching the World Health Organization and local and global health authorities for the most up to date information. They know best what is going on with the spread of the coronavirus disease COVID-19, and we have dedicated teams following their advice.
Our employees are committed to keeping our stores clean inside and out. That includes anywhere your hands may go from surfaces, screens, pumps, restrooms and more. This is always a priority for us, but now we have asked all our store teams to go the extra mile as we know with this virus, cleanliness is key to health and safety.
Our goal is to make it easy for you to find sanitizing solutions – from gel to wipes to plastic gloves depending on the location - to help protect you and your family while visiting our stores and filling up at our pumps. We also know you are coming to us to buy hygiene and other emergency supplies, and our teams are hard at work to increase our stock to meet your needs.
We are also giving lots of information to our employees on how to keep healthy. You have heard it before, and we are saying it again and again, from proper handwashing, social distancing, keeping hands away from faces, and making sure to have proper procedures around food.
We understand that we live in uncertain times. You can rely on Couche-Tard to make your life a little easier every day – even difficult days.